Help Center

If you are looking for a specific item that is showing as out of stock on our website, please email katie@timelessmoonlightmelts.co.uk  and one of the team will be able to answer any of your questions. However, we also recommend that you follow us over on Instagram or Facebook, as we regularly update customers on our social media, when items have been restocked.

Unfortunately once an order has been processed we are unable to amend them. This includes: grouping orders together, adding discount codes and removing/adding items to your order.If you would like to cancel your current order so you can place a new one please email us at katie@timelessmoonlightmelts.co.uk

Our all scents are non-toxic, so providing they are burned out of reach of your pet, so there is no risk of ingestion or the burner being knocked, there shouldn’t be a problem.

Currently our wax melts are made from a vegetable based soy wax,  to ensure the best scent throw is achieved. 

Of course every animal is different so everyone should make their own judgement, so if you are unsure or need more ingredient information then please don’t hesitate to email our team via katie@timelessmoonlightmelts.co.uk

If your order has arrived damaged or is missing items, please email  katie@timelessmoonlightmelts.co.uk with your order number and photo of your invoice, so one of the team can resolve your issue.

We aim to  dispatch orders from our workshop with 24 hours of the order being placed. Your order, following dispatch, should take 2-4 working days dependent on the Royal Mail 

If you are concerned about the whereabouts of your parcel, please ensure you contact us within 28 days of receiving your dispatch email. Beyond this point, couriers will be unable to refund or search for your parcel, so we will be unable to assist you further.